Overview
At Batch, we want you to be completely satisfied with our service. This policy explains our refund and cancellation procedures for our subscription-based staff scheduling platform.
Free Trial
We offer a 14-day free trial for all new accounts. During the trial period:
- No payment information is required to start
- You have full access to all features
- You can cancel at any time without any charge
- If you don't cancel before the trial ends, your subscription will begin automatically
Subscription Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- You will continue to have full access to the Service during this time
- No further charges will be made to your payment method
- Your data will be retained for 90 days, after which it will be deleted
We do not provide partial refunds for unused portions of a billing period.
Refund Policy
When Refunds Are Available
We may provide refunds in the following circumstances:
- Technical Issues: If you experience significant service disruption or technical problems that prevent you from using the Service, and we are unable to resolve them within a reasonable time
- Billing Errors: If you were charged incorrectly or charged after properly cancelling your subscription
- Duplicate Charges: If you were accidentally charged multiple times for the same billing period
How to Request a Refund
To request a refund, please contact us at hello@batchstaff.com with:
- Your account email address
- The reason for your refund request
- Any relevant details or documentation
We aim to respond to all refund requests within 3 business days. If approved, refunds will be processed to the original payment method within 5-10 business days.
Refund Limitations
Refunds are generally not provided for:
- Change of mind after the free trial period
- Failure to cancel before the end of a billing period
- Unused time on a subscription that was cancelled mid-cycle
- Charges that are more than 60 days old
- Accounts that have violated our Terms of Service
Price Changes
We reserve the right to change our pricing. If we increase prices:
- We will provide at least 30 days' notice before any price increase
- The new price will take effect at the start of your next billing cycle
- You have the right to cancel before the new price takes effect
Disputes
If you have a billing dispute, please contact us first before initiating a chargeback with your bank or credit card company. We are committed to resolving disputes fairly and promptly. Chargebacks initiated without first contacting us may result in account suspension.
Contact Us
If you have any questions about our refund and cancellation policy, or need assistance with your subscription, please contact us:
Email: hello@batchstaff.com
We aim to respond to all enquiries within 1-2 business days.